Terms & Conditions

Welcome to freshtokrifoods – your trusted online and offline destination for organic and health-focused grocery products.

These terms and conditions (“Terms”) govern your access to and use of our website: https://freshtokrifoods.com/  and the services provided therein. By using our website or mobile platform, you agree to abide by the following terms in full.

Note: We reserve the right to change or update these Terms at any time. Continued use of the platform implies your acceptance of the updated Terms.

1. Acceptance of Terms

Using freshtokrifoods means you unconditionally agree to follow these Terms. If you disagree with any part, please discontinue use immediately.

2. Order Acceptance and Cancellation

  • Orders may be canceled or refused at our sole discretion.

     

  • Cancellations may result from stock limits, pricing errors, or verification issues.

     

  • If canceled post-payment:

     

    • Card Payments: Refund will be processed to your debit/credit card.

       

    • Cash Payments: Refund will be issued through the nearest freshtokrifoods location after verification.

       

3. Eligibility

Only individuals capable of forming legally binding contracts may use freshtokrifoods. If you are under 21, parental supervision is required.

4. User Account & Responsibility

You are responsible for:

  • Protecting your login credentials

     

  • All activities conducted through your account

     

  • Informing us immediately in case of unauthorized access

     

5. Product Pricing & Availability

  • Pricing may differ between physical stores and online.

     

  • All prices include applicable VAT.

     

  • Currency fluctuations may affect card transactions.

     

  • Prices and stock availability are subject to change without prior notice.

     

6. Payment Terms

  • We accept card and cash payments.

     

  • Refunds are processed to the original payment method in case of cancellation or order issues.

     

  • Card information is not stored after the transaction is complete.

     

7. Delivery Policy

  • Products are delivered only within designated areas.

     

  • Incorrect address submissions may result in failed deliveries or additional charges.

     

8. Promocode Terms

  • Promo Codes are valid for new customers only.

     

  • Minimum order value: EGP 500 before discount.

     

  • Only one use per customer.

     

  • Cannot be transferred, reused, or redeemed for cash.

     

9. Data Accuracy

Customers must provide accurate and complete data. We reserve the right to verify all submitted information.

10. Intellectual Property

All content on https://freshtokrifoods.com  is owned by freshtokrifoods or its licensors. Unauthorized use of content, design, trademarks, or images is prohibited.

11. Limitation of Liability

freshtokrifoods shall not be held liable for:

  • Delay in delivery beyond our control

     

  • Technical issues or price inaccuracies

     

  • Product color discrepancies due to screen differences

     

12. Privacy & Communication

By interacting with freshtokrifoods, you consent to receive electronic communications from us. All communications meet legal requirements for written notices.

13. Termination

We may suspend or terminate your account at any time without notice. Upon termination, all downloaded materials must be deleted.

14. Governing Law

These Terms are governed by the laws of the Arab Republic of Egypt. Disputes shall fall under the jurisdiction of Cairo and Giza courts.

15. Contact Us

Have questions or need help?
 📞 Call us at: +201055601621 
 🌐 Visit: https://freshtokrifoods.com/